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Less selling. More connecting.

The existing strategy was almost entirely paid media on Facebook, pushing traffic and little else. Branding, engagement, and connection with the audience were minimal.

9.4KFacebook content interactions, from ~720↑ 1,200%
521KFacebook views, from ~281K↑ 85%
91.8KInstagram reach, from ~9.4K↑ 877%
165KInstagram views, from ~83K↑ 99%

The challengeAn account built on paid media alone

The existing strategy was almost entirely paid media on Facebook, pushing traffic and little else. Branding, engagement, and connection with the audience were minimal.

  1. Traffic without a brand

    Spend was pushing clicks, but nothing behind those clicks gave people a reason to remember the account or come back to it.

  2. No organic engagement

    Branding, engagement, and connection with the audience were minimal: the account had no presence beyond the ads themselves.

The approachFeeding the full funnel

Rather than continuing to optimize purely for clicks, the strategy shifted toward feeding the full funnel, not abandoning traffic as a goal, but no longer treating it as the only goal.

  1. Reach and engagement, not just clicks

    Content built around reach, engagement, and brand presence was introduced to do the work the previous approach had skipped entirely.

  2. A reason to stop and follow

    Giving people a reason to actually stop, connect, and follow, rather than only ever being asked to click through and buy.

How I ran itContent, coordination, and budget

  1. Led content ideation and shoots

    Directed what got made and how, then led the photoshoots themselves.

  2. Coordinated across teams

    Kept sales, ops, and F&B aligned on what content needed from them and when.

  3. Owned and balanced the budget

    Split spend between paid traffic and the organic, brand building content the account had been missing.

  4. Biweekly alignment calls

    Kept the property’s team and the content strategy in sync as priorities shifted.

Results

  1. Facebook

    Views ~281K → 521K · content interactions ~720 → 9.4K · reach ~263.8K (Meta reporting limitation).

  2. Instagram

    Reach ~9.4K → 91.8K · views ~83K → 165K · content interactions ~340 → 686.


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